Procedure and Contacts
We hope LanguageUK students are satisfied with the courses, accommodation, and all aspects of their time with LanguageUK.
If a student is unsure, they should speak to a LanguageUK staff member to resolve any issues. Our aim is to solve problems as quickly as possible, so that students can get the most out of their studies and their time here.
A student complaint might be about, for example:
- poor quality of facilities, learning resources or services provided directly by \LanguageUK
- complaints involving other organisations or contractors providing a service on behalf of the LanguageUK
- the way a student has been treated by a member of staff
An academic complaint is any specific concern about the provision of a programme of study or related academic service.
LanguageUK will always listen to the problem and try to find the best solution.
Speaking to LanguageUK (Canterbury head office)
Tel: 01227 455556
Principal: Kerem Sahin
Vice Principal: Professor Ece Inan
Head of English: Noel Ensoll Academic Coordinator:
Safeguarding Officer and Administration: Verity Sessions and Professor Ece Inan
Accommodation officer: Joanna Galek
If a student wants to make a formal complaint against a decision that has been made, then the student will need to do this in writing to the Vice Principle Professor Ece Inan.
First, you need to show that you have tried to resolve your complaint through your provider’s complaints procedure. The management of the provider may wish to respond to and/or address your concerns. You will be in the strongest position if your complaint is made while you are enrolled. If you leave and then complain, you may be more likely to experience difficulties securing prompt responses from the provider. Also, it would be wise to consider any visa conditions prior to leaving. You need to show that you have read the provider’s Terms and Conditions in relation to your complaint, and that you have made a satisfactory effort to try and resolve your complaint with the institution directly.
Each complaint must be made as an individual and not part of a group and each complaint will be dealt with separately.
If the student is still unsatisfied, they may also contact:
The Chief Executive
219 St John Street
London EC1V 4LY
Tel: +44 (0) 207 608 7960
Fax: +44 (0) 207 608 7961
If the complaint has still not been resolved by the above the student can contact:
The Accreditation Unit
58 Whitworth Street
Manchester M1 6BB